Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 8:02 am
she*
and they STILL have my Bike :-(
better get it back soon, been just over 3 weeks now!
and they STILL have my Bike :-(
better get it back soon, been just over 3 weeks now!
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FIRST SERVICE
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Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 8:14 am
Scandalous - if it has a major fault and takes ages to trace, then it's not fit for purpose as it's not on the road it's spending it's life at the dealers - they own it more than you! I would ask trading standards for advice.
Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 8:39 am
They had it the first week to find a fault, then waited the 2nd to get word from Honda to strip the Engine, last week I was told they were waiting on some Service guy, I emailed them a few days ago asking for any update and when i'd be likely to have it back as it's my only source of transport (which they knew anyway) but no reply back yet.
Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 9:31 am
Just got an email.... looks like the crankshaft is being replaced... even though they aren't sure where the rattle is coming from and what's causing it, they're replacing the crankshaft for whatever reason, so the rattle still might be there after the replaced part....
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Thank you for your e mail, I am sorry for the length of time this is taking, we have fully stripped the bike and been communication with Honda’s technical team giving them various measurements and information. Whilst we could hear the noise and accept that it was inconsistent when compared to our demonstrator, the strip has not revealed anything that would obviously be at fault, or outside of tolerance.
Having been speaking to Honda however and describing the symptoms and also having gone so far, they would like us to replace the crankshaft as a precaution. I have therefore placed a warranty request for the relevant parts on the system this afternoon. I am hoping that we will receive these within the next couple of days so we can get the bike reassembled and back to you.
Thank you for your patience, I will keep you updated as the repair progresses.Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 10:07 am
Lets hope they can crank up the speed and get her back to you!
Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 5:01 pm
DrewJW wrote:Lets hope they can crank up the speed and get her back to you!
Hope so because ordering a crankshaft probably isn't an overnight thing. And then there is the issue that it's probably isn't going to really have a rattle. Well done honda and the dealer here. Difficult job
Bless you
Re: FIRST SERVICE
Posted: Mon Jun 08, 2015 5:01 pm
DrewJW wrote:Lets hope they can crank up the speed and get her back to you!
Boom boom
